Cancellation Policy

Last updated: August 19, 2025

Fairhand Home Appliances (“Fairhand,” “we,” “our,” “us”) offers a clear and hassle-free approach to cancellations. This Cancellation Policy explains when and how you can cancel, what happens to any payments, timelines for refunds (if applicable), and special cases. Please read this policy together with our Payment Policy, Return & Refund Policy, Shipping Policy, Delivery & Installation Policy, Service & Warranty Policy, Customer Responsibility Policy, Complaints & Dispute Resolution Policy, and Terms & Conditions. Where a topic is covered by a more specific policy (e.g., refunds), that policy controls for that topic.

By placing an order with Fairhand, you acknowledge that you have read and understood this Cancellation Policy.

1) Scope & Applicability

  • Applies to orders placed via our website/store and other official Fairhand channels within our serviceable areas (currently Delhi NCR).

  • Covers cancellations before dispatch and after dispatch (including “out for delivery”).

  • Distinguishes between COD/UPI after installation orders (our standard flow) and prepaid/advance orders.

2) Key Definitions (Plain English)

  • Dispatch: The point at which your item leaves our facility with our in-house team or a logistics partner.

  • Out for Delivery: The delivery attempt is in progress to your address.

  • Prepaid/Advance: Any amount paid before delivery/installation (e.g., special order deposits, full prepayment by choice).

  • COD/UPI after installation: Our standard flow—payment is taken only after successful delivery, installation, and basic demo.

3) General Rule

  • Free cancellation before dispatch.

  • After dispatch, cancellation is typically not possible, as delivery, installation, and resource allocation are already in motion.

  • Where a genuine serviceability issue arises (e.g., address not reachable due to building rules unknown at order time), we will work with you for a fair outcome (see Section 10).

4) How to Cancel

Please contact us as soon as possible:

Share your order ID, name, and reason for cancellation. We will confirm status and next steps.

5) COD / UPI After Installation Orders

  • Before dispatch: You can cancel with no charges.

  • After dispatch / out for delivery: Cancellation is not allowed. Our team will proceed with delivery/installation as scheduled.

  • Missed appointments: If nobody is available at the address, the attempt is marked failed (see Section 9). We will reschedule; repeated failures may incur a re-delivery fee.

6) Prepaid / Advance Orders

  • Before dispatch:

    • Cancellation is allowed.

    • Any advance/prepayment is refunded in full (see Refund Timelines, Section 12).

  • After dispatch / out for delivery:

    • Cancellation is not permitted.

    • We proceed with delivery and installation; the remaining balance (if any) is due after successful installation.

  • Special/custom orders:

    • If parts/custom configuration were procured specifically for your order and you cancel before dispatch, we will aim to refund in full; however, in rare cases we may deduct non-recoverable third-party costs if already incurred (disclosed with evidence on request).

7) Orders With Accessories / Add-Ons

  • Accessories (pipes, stands, stabilizers, wall mounts, filters) are usually decided at installation based on need.

  • If you pre-approved specific accessories and later cancel before dispatch, the cancellation is free.

  • If cancellation is requested after dispatch, the general after-dispatch rule applies (not permitted), because logistics and technicians have already been allocated.

8) Pricing Errors or Stock Unavailability

  • If we discover a pricing error or stock issue after your order:

    • We will contact you to confirm the corrected details or cancel.

    • If any amount was prepaid, a full refund will be issued (see Section 12).

9) Failed or Missed Delivery Attempts

A delivery attempt may fail if:

  • No one is available at the address during the confirmed window,

  • Building access is denied, security permissions are missing, or entry timings are restricted,

  • The contact number is unreachable.

What happens next:

  • We will contact you to reschedule as soon as possible.

  • Repeated failed attempts may incur a re-delivery fee to cover actual logistics costs.

  • If you wish to cancel after a failed attempt, the order is treated as after dispatch → cancellation not permitted (you can still proceed to deliver/install and pay after install).

10) Serviceability Issues & Exceptions

We aim to be fair where the situation is genuinely beyond your control:

  • Newly discovered serviceability constraints (e.g., society suddenly bans deliveries at certain hours, service lift unavailable long-term, stair space too narrow for large appliances) → We will assess feasibility:

    • Offer alternative slots, additional manpower/equipment (if safe), or model swap (similar specs, more feasible dimensions).

    • If none of these are practical within a reasonable timeframe, we may cancel and refund any prepaid amount in full.

  • Force Majeure (e.g., severe weather, strikes, road closures): We will reschedule promptly. Cancellation requests due solely to short-term force majeure typically follow the standard rules (after dispatch → not permitted); however, we will work with you for a fair solution.

11) Relationship to Return & Refund Policy (DOA/Functional Issues)

  • Cancellation is different from returns/DOA.

  • If the product doesn’t work at installation (DOA) or has a genuine functional defect within the 7-day window, you are covered under our Return & Refund Policy for free replacement after technician verification.

  • Cosmetic variations that don’t affect functionality are not grounds for cancellation or return.

12) Refund Method & Timelines (When Applicable)

Refunds apply primarily to prepaid/advance orders cancelled before dispatch, or in special cases outlined above.

  • Method:

    • UPI/digital → refunded to original method where feasible.

    • Cash advances (rare) → refunded via UPI/IMPS/Bank Transfer after verification.

  • Timeline:

    • We process approved refunds within 7–10 working days of confirmation.

    • Bank/UPI processing times may affect final credit to your account.

  • Verification:

    • We may request basic proof of payment or ID for audit and fraud prevention.

13) Deductions (Rare & Transparent)

We strive for full refunds when due. Deductions may apply only if:

  • Non-recoverable third-party custom costs were already incurred for a special/custom order and you cancel before dispatch (we’ll share evidence and itemization).

  • Deliberate misuse of the cancellation process is identified (e.g., repeated last-minute cancellations to block inventory).

14) Bulk & Corporate Orders

  • For multi-unit orders, we may specify order-specific cancellation cut-offs and deposit terms in writing at the time of order.

  • If not specified, this policy applies.

15) Your Responsibilities

  • Provide accurate address, contact details, and access instructions.

  • Be available during the confirmed delivery window or reschedule in advance.

  • For buildings with restrictions (entry passes, specific hours), secure permissions ahead of time.

  • If you need to cancel, inform us promptly—before dispatch wherever possible.

16) Complaints & Escalations

  • If you’re unhappy with how your cancellation case is handled, email support@fairhand.in with “Escalation” in the subject along with your order ID.

  • We aim to resolve escalations quickly and fairly under our Complaints & Dispute Resolution Policy.

17) Changes to This Cancellation Policy

We may update this policy to reflect changes in operations, logistics partners, or law. Updates will be posted here with a revised “Last updated” date and will apply prospectively.

18) Contact

For cancellations or related queries:
📧 support@fairhand.in
📞 +91 8929 688 668