Privacy Policy

Last updated: August 19, 2025

Fairhand Home Appliances (“Fairhand,” “we,” “our,” or “us”) operates this website and store, along with related content, features, tools, and services (collectively, the “Services”) to give you a safe, reliable, and transparent shopping experience. Our store is hosted and powered by Shopify, which enables secure checkout, payments, catalog, analytics, and other capabilities required to provide the Services.

This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, how we protect it, and the choices and rights you may have. If anything in this Privacy Policy conflicts with our Terms & Conditions, this Privacy Policy will control for matters involving your personal information.

By visiting or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we say “personal information,” we mean information that identifies, relates to, describes, or could reasonably be linked to you. We collect the categories below (some may not apply depending on how you interact with us and local law):

1) Identifiers & Contact Details

  • Name, billing and shipping address, pincode, phone number, email address.

  • Order IDs and customer account IDs.

2) Account & Preference Information

  • Username, hashed password, saved addresses, preferences, notification settings, wishlists.

3) Transaction & Order Information

  • Products viewed or purchased, cart contents, order history, returns/replacements, service tickets, delivery/installation notes, invoices/receipts.

4) Payment & Financial Information

  • Payment method (e.g., UPI, card type), payment confirmations and status, transaction details processed via trusted gateways.

  • We do not store full card numbers or UPI PINs on our servers; our payment processors handle sensitive details.

5) Device, Technical & Usage Information

  • IP address, device identifiers, browser type/version, operating system, network information, time zone.

  • Site usage data: pages viewed, links clicked, features used, session times, referring/exit pages, error logs.

6) Communications & Support

  • Content of emails, calls, WhatsApp messages, service requests, feedback/reviews, and attachments you choose to share (e.g., photos/videos for support).

7) Location & Delivery Context (when relevant)

  • Delivery coordinates inferred from addresses, building/access instructions, security gate/entry pass requirements provided by you.

8) Inferences

  • Basic inferences drawn from your interactions to personalize the experience (e.g., preferred categories, price ranges).

Personal information does not include anonymized or aggregated data that cannot reasonably be linked back to you.

How We Collect Personal Information

1) Directly from You

  • When you create an account, place an order, contact support, request a service visit, or submit forms/reviews.

2) Automatically via the Services

  • Through cookies and similar technologies (see Cookies & Similar Technologies below), server logs, and analytics tools.

3) From Service Providers

  • Payment gateways, delivery/installation partners, cloud hosting, analytics, customer support platforms that process data for us under contract.

4) From Partners or Other Third Parties

  • Marketing or ad partners (subject to their privacy disclosures) and fraud-prevention services.

How We Use Personal Information

We use personal information for the following purposes (and similar operational needs):

1) Provide, Personalize & Improve the Services

  • Create/maintain your account, process orders and payments, arrange delivery and installation, manage returns/replacements, and provide service/warranty support.

  • Remember preferences, recommend products, show relevant content, and improve user experience and site performance.

2) Customer Support & Communications

  • Respond to your requests, schedule technician visits, send order/service updates, and help resolve issues.

3) Security, Fraud Prevention & Integrity

  • Authenticate accounts, detect/prevent fraudulent or malicious activity, protect our users and systems, and enforce our terms and policies.

4) Marketing & Advertising

  • Send promotional emails/SMS (where permitted), run offers, and show ads on our site and other websites/apps—including interest-based advertising based on your interactions (see Your Privacy Choices below for opting out).

5) Legal, Compliance & Risk Management

  • Comply with law enforcement and regulatory obligations, respond to legal process, manage audits, and protect our rights and the rights of others.

Legal bases (EEA/UK where applicable): contract performance, legitimate interests (e.g., site security, service improvement), consent (e.g., certain cookies or marketing), and compliance with legal obligations.

Cookies & Similar Technologies

We use cookies, pixels, tags, and scripts to operate the Services and understand how they’re used.

Types of Cookies We Use

  • Strictly Necessary: Enable core features like cart, checkout, login. (You can’t opt out of these in our systems.)

  • Performance/Analytics: Help us measure traffic and improve the site (pages visited, time on page).

  • Functional: Remember choices such as saved addresses or language.

  • Advertising/Retargeting: Show relevant ads based on browsing and purchase behavior.

Managing Cookies

  • Most browsers let you block or delete cookies. Blocking some cookies may impact site functionality.

  • Some third-party tools provide opt-outs for interest-based ads across sites/apps (see Your Privacy Choices).

How We Share Personal Information

We share personal information in the following circumstances, each subject to contracts and applicable law:

1) With Shopify (Hosting & Core Commerce)

  • Our store is hosted by Shopify, which processes information about your interactions with the Services to operate and improve the platform, including features that may reference data from interactions with other merchants using Shopify.

2) With Service Providers (Processors)

  • Payment processing, cloud hosting, IT/security, customer support, analytics, delivery & installation partners, and warehousing/fulfillment providers.

3) With Business & Marketing Partners

  • Ad/marketing partners for promotions and interest-based advertising (subject to their privacy notices). Depending on your location, you may have the right to opt out of targeted advertising (see Your Privacy Choices).

4) With Your Direction or Consent

  • For example, when you use social login, request a referral, or ask us to ship to someone else.

5) Within Our Corporate Group

  • With affiliates for internal administration and to provide the Services.

6) For Legal Reasons & Business Transfers

  • To comply with law or valid legal process; to protect our rights, users, or the public; or in connection with a merger, acquisition, financing, or sale of all/part of our business.

We do not sell your personal information for money. Where local laws define “sharing” for targeted ads, we may engage in such sharing for advertising purposes unless you opt out (see Your Privacy Choices).

Relationship with Shopify

Because our store is hosted on Shopify, the information you provide through our store will be shared with Shopify and processed per their privacy terms. Shopify may use certain data points (including cross-merchant interactions) to provide enhanced platform features, fraud prevention, and advertising tools.

Where Shopify is the controller for specific processing activities, Shopify will handle requests to exercise rights related to those activities.

Children’s Data

Our Services are not directed to children under the age of majority. We do not knowingly collect personal information from children. If you are a parent/guardian and believe your child has provided personal information, contact us so we can delete it. As of the effective date, we do not have actual knowledge of “sharing” or “selling” personal information of individuals under 16 years of age.

Security of Your Information

We maintain administrative, technical, and physical safeguards designed to protect personal information. While we work hard to secure your data, no method of transmission or storage is 100% secure. Please:

  • Use unique, strong passwords,

  • Keep your devices/software updated,

  • Contact us immediately if you suspect unauthorized access.

Data Retention

We retain personal information as long as necessary to:

  • Provide the Services (fulfil orders, warranty/service support),

  • Comply with legal/tax/accounting obligations,

  • Resolve disputes and enforce agreements,

  • Maintain business records.

Typical retention examples (subject to change based on law/need):

  • Orders, invoices, service tickets: up to 7 years (tax/accounting/legal).

  • Account/profile data: for the life of the account or until deletion request.

  • Marketing preferences and consent logs: as required to honor choices and demonstrate compliance.

  • Technical logs and analytics: as needed for security and performance, then aggregated or deleted.

Your Rights & Choices

Depending on where you live, you may have some or all of the following rights:

Access / Know

Request confirmation that we process your personal information and obtain a copy.

Delete

Request deletion of personal information we hold about you, subject to legal exceptions.

Correct (Rectify)

Request correction of inaccurate or incomplete personal information.

Portability

Request a copy of certain personal information in a portable format.

Restrict / Object (EEA/UK)

Request restriction of processing in certain situations or object to processing based on legitimate interests (including profiling), and to processing for direct marketing (you can always opt out).

Withdraw Consent

Where processing is based on consent, you can withdraw it at any time (this won’t affect prior processing).

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Authorized Agents / Representatives

Where allowed by law, you may authorize an agent to make requests on your behalf, subject to verification.

How to exercise your rights:

We may need to verify your identity before acting on requests and may deny or limit requests as permitted by law.

Your Privacy Choices (Opt-Outs & Controls)

  • Marketing Emails/SMS: Use the unsubscribe link or reply STOP (where applicable). We may still send non-promotional messages (e.g., order or service updates).

  • Interest-Based Ads:

    • Adjust browser/device ad settings and cookie preferences.

    • Use industry tools that offer cross-site opt-outs (availability varies by region).

  • Cookies: Manage cookies in your browser; note that disabling certain cookies may impact site functionality.

  • Do Not Track (DNT): We do not currently respond to DNT signals due to industry standards not being uniform.

International Data Transfers

We may transfer, store, and process your information outside your country of residence (e.g., in the U.S., Canada, EU/EEA, UK). Where required, we use lawful transfer mechanisms (such as Standard Contractual Clauses) and take appropriate safeguards to protect your information.

Regional Disclosures (Summary)

  • India (DPDP Act): We collect and process personal data for lawful purposes with reasonable security practices. You may request access/correction and raise grievances via the contact details below.

  • EEA/UK (GDPR/UK GDPR): Legal bases include contract performance, legitimate interests, consent, and legal obligations. You may lodge a complaint with your local Data Protection Authority.

  • California & Similar U.S. Laws: You may have rights to know, delete, correct, and opt out of “sharing” for targeted advertising. We do not sell personal information for money. You can exercise choices as described in Your Rights & Choices and Your Privacy Choices.

Third-Party Websites & Links

Our Services may include links to third-party sites or integrations (e.g., maps, social plugins, payment providers). We are not responsible for their privacy, security, or content. Review their policies before providing information.

Complaints & Grievance Redressal

If you have a privacy concern, please contact us first so we can try to resolve it quickly. Depending on your location, you may also have the right to appeal our decision or lodge a complaint with your local supervisory authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. We will post the updated version on this page and revise the “Last updated” date. Changes apply prospectively unless otherwise required by law.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights:

Fairhand Home Appliances
📧 support@fairhand.in
📞 +91 8929 688 668