Shipping Policy

Last updated: August 19, 2025

Fairhand Home Appliances (“Fairhand,” “we,” “our,” or “us”) provides shipping and doorstep delivery services to ensure your appliance arrives safely and on time. This Shipping Policy explains where we ship, how orders are processed and delivered, what to expect at the time of delivery, how we handle delays or damage in transit, and your options if something goes wrong.

By placing an order with Fairhand, you acknowledge that you have read and understood this Shipping Policy. This Shipping Policy works together with our Delivery & Installation Policy, Return & Replacement Policy, Payment Policy, Customer Responsibility Policy, and Complaints & Dispute Resolution Policy.

1) Scope & Purpose

  • This Shipping Policy covers all orders placed through our website/store and any other official channels we may offer from time to time.

  • It applies to products sold and shipped by Fairhand within our serviceable areas (defined below).

  • If any clause here conflicts with an applicable consumer law in your jurisdiction, that law will apply to the extent of the conflict.

2) Definitions

  • “Order Processing”: Verifying order details, preparing the product, quality checks, and preparing dispatch documentation.

  • “Dispatch”: Handover of the product from our facility to our in-house delivery team or an authorized logistics partner.

  • “Delivery Window”: The estimated time/date range communicated to you for doorstep delivery.

  • “Serviceable Areas”: Locations where Fairhand currently offers delivery (see Section 3).

  • “DOA (Dead on Arrival)”: A unit that fails to power on or function at the time of delivery/installation (covered under our Return & Replacement Policy).

  • “Installation”: Unboxing, placement, fitting basic connections, testing, and demo (details in Delivery & Installation Policy).

3) Serviceable Areas

  • We currently ship within our serviceable pin codes across Delhi NCR.

  • Availability is shown during checkout. If your address is outside our service area, you will not be able to complete the order.

  • We may expand or limit serviceable areas without prior notice; any changes will apply prospectively.

Note: If you are near a service boundary, contact support@fairhand.in or +91 8929 688 668 and we’ll confirm feasibility.

4) Processing Times

  • Standard Processing Time: Most orders are processed within 1 business day after order confirmation.

  • Pre-dispatch Quality Check: Every appliance undergoes inspection and video testing. We share video proof before dispatch to keep you informed.

  • If we need additional verification (address/phone confirmation) or if your order involves custom requests, processing may take longer. You’ll be informed accordingly.

5) Dispatch & Estimated Delivery Windows

  • Typical delivery timelines are 1–3 working days after processing, subject to your location and stock availability.

  • We will notify you of an estimated delivery day/slot via call/SMS/WhatsApp.

  • Deliveries are made during standard working hours. Time-specific delivery requests (e.g., exact hour) are not guaranteed, but we will try to accommodate reasonable preferences when possible.

6) Shipping Charges

  • Doorstep delivery is free within our serviceable areas, unless the product page or checkout explicitly mentions a charge.

  • Additional handling charges may apply for special access conditions, such as:

    • Multiple flights of stairs with no lift for large appliances.

    • Society/estate entry fees, security charges, or time-restricted entries.

    • Re-delivery attempts due to missed appointments.

  • Any such charge will be communicated in advance wherever possible.

7) Packaging & Handling

  • Appliances are secured with appropriate packing to protect against normal transit risks.

  • As refurbished products, cosmetic variations (minor scratches/dents not affecting function) may be present and are disclosed on product pages or at the pre-dispatch video stage.

  • Our delivery and installation teams handle the product carefully during movement and placement.

8) Delivery Day: What to Expect

  • Our team will call or message you on the day of delivery. Please ensure someone is available to receive the order.

  • Before handover, we confirm recipient name, address, and contact number.

  • For most appliances, installation and demo are done at delivery (see Delivery & Installation Policy).

  • After successful installation and basic demo, you can complete payment (see Payment Policy for COD/UPI after installation).

9) Customer Responsibilities at Delivery

To ensure smooth delivery:

  • Provide accurate address, active phone number, building entry instructions, and floor/lift access details.

  • Ensure pathways are clear, and there is sufficient space, power outlet, water inlet/outlet (as applicable).

  • If your building has access restrictions (timed entries, permits), arrange these in advance.

  • Be present (or appoint a responsible adult) to receive, verify, and sign-off.

Missing or incorrect details may lead to delays or failed delivery attempts (see Section 12).

10) Title & Risk of Loss

  • Title and risk of loss pass to you upon delivery and installation sign-off at your address.

  • For safety and quality assurance, we do not leave heavy appliances unattended outside your premises. A responsible recipient must be present.

11) Delivery Exceptions & Delays

Despite our best efforts, deliveries can be delayed due to:

  • Unforeseen events (weather, road closures, strikes, public holidays).

  • Building access restrictions, security regulations, or parking constraints.

  • Incorrect or unreachable contact details.

  • Product hold for additional QC or part replacement.

What we do:

  • We’ll inform you promptly and provide a revised delivery window.

  • We prioritize fast re-scheduling in case of logistics disruptions.

Force Majeure:

  • We are not liable for delays caused by events beyond our reasonable control (see Terms & Conditions).

12) Missed or Failed Delivery Attempts

A delivery may be marked as failed if:

  • No one is available at the address within the scheduled window.

  • Building access is denied or time-restricted.

  • The recipient is unreachable on the provided phone number.

Next Steps:

  • We will contact you to re-schedule.

  • Re-delivery fees may apply where costs were incurred; we will inform you before reattempting.

  • Repeated failed attempts may lead to order cancellation in line with our Cancellation Policy.

13) Address Changes & Rerouting

  • If you need to change the delivery address before dispatch, contact support immediately.

  • If the order is already dispatched, rerouting may not be possible or could incur additional charges and time.

  • Address changes are subject to new-location serviceability.

14) Partial Shipments

  • A single order may ship in multiple consignments (e.g., main unit and accessories).

  • We’ll keep you informed and coordinate installation once all critical components have arrived (where applicable).

15) Damage in Transit

  • If you notice visible transit damage (e.g., major dents/cracks on arrival), please refuse the delivery and contact us immediately.

  • If damage is discovered during unboxing/installation, alert our technician and support team on the spot.

  • We will assess and, if confirmed, repair or replace the unit per our policies.

Important: Keep packaging material until installation is complete. It helps in case of an immediate return/replacement assessment.

16) DOA (Dead on Arrival) & Functional Verification

  • At delivery, our technician powers on and tests the appliance.

  • If the product is not working at the time of delivery/installation, it is treated as DOA and is eligible for replacement per our Return & Replacement Policy.

  • Report any functional issues immediately during installation or within the 7-day DOA window.

17) International Shipping

  • We do not offer international shipping.

  • Orders are limited to our serviceable areas within India (currently Delhi NCR). We may extend coverage in the future.

18) Third-Party Logistics Partners

  • Deliveries are completed by our in-house team or authorized logistics partners.

  • All partners follow our handling standards. In rare cases of partner-caused issues, we will coordinate the resolution on your behalf.

19) Fraud Prevention & Verification

  • To protect customers and our operations, we may perform order verifications (e.g., confirmation calls).

  • If an order appears high-risk or fraudulent, we may cancel it and notify you. Any prepayment (if taken) will be refunded as per our Payment/Cancellation Policies.

20) Special Handling & Access Constraints

Please inform us before delivery if any of the following apply:

  • Narrow staircases, tight corners, or low ceilings that may prevent movement of large appliances.

  • No elevator/lift access to upper floors.

  • Society-specific rules (entry passes, restricted timings, service lift mandates).

  • Parking or loading/unloading limitations.

Charges & Feasibility:

  • We’ll advise if additional personnel, equipment, or charges are needed, or if delivery is not feasible for safety reasons.

21) Relationship to Delivery & Installation Policy

  • Shipping culminates in doorstep handover; installation typically follows immediately (same visit) for eligible products.

  • Detailed installation scope, extra fittings, and exclusions are covered in our Delivery & Installation Policy, which is part of this Shipping framework.

22) Relationship to Payment Policy

  • As per our Payment Policy, you generally pay after successful installation via COD or UPI.

  • If a small advance is required for a special case, we will inform you upfront before dispatch.

23) Relationship to Return & Replacement Policy

  • DOA within 7 days of delivery/installation qualifies for free replacement after technician verification.

  • Cosmetic variances that do not affect functionality do not qualify as DOA.

  • Full terms are available in the Return & Replacement Policy.

24) Complaints & Escalations

  • For delivery-related concerns (delays, handling, behavior), contact support@fairhand.in or +91 8929 688 668.

  • We acknowledge complaints within 48 working hours and aim to resolve within 7–10 working days.

  • If you are unsatisfied, you may escalate under our Complaints & Dispute Resolution Policy.

25) Changes to This Shipping Policy

  • We may update this Shipping Policy to reflect changes in coverage, partners, or legal requirements.

  • Updates will be posted here with a revised “Last updated” date and apply prospectively.

26) Contact

For shipping questions, address changes, or delivery support, reach us at:

📧 support@fairhand.in
📞 +91 8929 688 668